Terms and Conditions
THE FOLLOWING TERMS AND CONDITIONS GOVERN THE SUPPLY OF ALL GOODS AND SERVICES.
1. DEFINITION
1.1 For the purposes of the following terms and conditions are meaning are:
(a) "The Company", "Our" or "We" shall mean BR Electrical Services
(b) "The Customer" shall mean the person or organization for which the Company agrees to carry out the works and/or
materials with.
1.2 The Company reserves the right to refuse or decline work at its discretion. All orders are accepted by the Company
solely on these Terms and Conditions, which override any terms and conditions stipulated, incorporated or referred to
by the Customer whether in its order or any negotiations. No variation or addition to these Terms and Conditions shall
be incorporated into the Contract unless such variations or additions and the Company’s agreement there to are both
expressly agreed in writing. Any order placed by the Customer with any of the Company’s salesmen or other employees
or representatives shall be subject to acceptance by the Company
1.3 All prices shown on this site are in GBP (sterling) and exclude VAT unless otherwise stated
2. GENERAL
2.1 We allocate 1 hour time slots from Monday to Friday for site visits/inspections for the purpose of quotations and
revisions of quotations, between our office hours of 08:00am to 05:00pm. At times it may be necessary to re-schedule
an appointment due to unforeseen circumstances. If so, we will attempt to contact The Customer to try to re-schedule
another appointment as soon as reasonably possible at a mutually convenient time. The Company
accept no liability for any loss this might incur.
3. GUARANTEE
3.1 The Guarantee shall be for labour only in respect of faulty workmanship is for 6 months from the date of
completion. All general materials such as switches, sockets, lighting pendants and other domestic face plate accessories
have a 3 month BR Electrical Services guarantee and 12 months manufacturer guarantee. The guarantee may become
null & void if the work/materials supplied by the company is:
(a) Subject to misuse or negligence.
(b) If work or materials have therefore been modified, tampered or repaired by anyone other than a Company
Operative. The Company offers no such guarantee on materials supplied by the Customer and will accept no liability for
any consequential damage or fault.
(c) Any faulty materials reported after 3 months period of BR Electrical Services guarantee can still be replaced by BR
Electrical Services but replacement labour will apply depends on time spent as per our standard rates (T&C 11)
3.2 BR Electrical Services Ltd is not responsible for the performance or suitability of any materials, parts or products
purchased directly by the client whether directly or indirectly which have an impact on good or services supplied by
The Company.
3.3 If you ask us to visit you for a fault which is not covered by this warranty or is subsequently found to be due to user
error, user damage or because of something that you have done to cause the problem, our prevailing standard charges
(T&C 11) will be applied.
4. QUOTATION
4.1 The agreed final quote represents a written contract for the exact work to be completed. Any agreement made
verbally must be agreed by Rafael Miranda and no one else is authorised to bind The Company in to any agreement(s).
(a) The agreement is made between BR Electrical Services Ltd and the customer.
(b) The customer is identified as the name on the quotation.
(c) Once agreed the client is liable for the full price of the quotation, including VAT and any additional works requested
after.
(d) Any quotation given by the Company is not an offer and the Company reserves the right to withdraw or amend
any quotation at any time prior to the Company’s acceptance of the Customer’s order.
4.2 All quotations written by BR Electrical Services Ltd for the client represent the requests of the client. We will not be
held liable for any works that is not included in the written quote. Its customer responsibly to inform about any
potential additional works related to quotation content.
4.3 All written quotation from the Company is valid for one month from date of issue.
4.4 All quotations are not binding until agreed by both parties. All quotations will be subject to a start date, to be agreed
and estimated completion time.
Company reserves to extend completion time to until all works are completed to company quality and safety policy.
4.5 All materials supplied by us will be that of high quality and plain white plastic. Any other materials can be ordered
at special request by the Customer.
We will endeavour to do our best in matching any existing décor, however on the odd occasion where that request may
not be achievable the customer will be notified and consulted.
4.6 All quotation and estimates are subject to revision if there are any changes to the nature or extent of the requested
work. This may apply to both labour and materials. Any works requested that was not included in original quotation
will be charged additionally.
4.6 (a) Client is liable for full price of any additional works requested to any member of the Company, however only
Rafael Miranda and Tatjana Strajnic are authorised to provide costing for additional works, verbally or in writing.
4.6 (b) Its Client responsibility to consult price before ordering additional works. Any works ordered without price
consultation are considered as Client agreement all charges related to additional work requested.
4.7 All labour charges are calculated by the Company in man hours. It may be that by employing extra resources The
Company can finish a task more quickly than estimated. In that case the price of the quote will still remain the same.
4.8 Any materials supplied by customer should be consulted with company. Company reserve right to charge additional
labour if materials supplied by client requiring additional works or preparation for their correct and safe operation.
4.9 Indicated time for completion is estimated time only and Company reserve right to extend required time under
various circumstance or additional difficulties. Time required is calculated based on assumption that subject work
place will be empty with not furniture, fixtures and other trades working at same time as BR Electrical Services.
4.10 Company reserves to charge additional labour for moving furniture or preparing work space if Client premises
will not be ready for work, not empty or occupier- unless otherwise agreed before work starts.
5. DEPOSIT
5.1 A deposit is required to cover material expenses on all quotations that exceed £500.00.
5.2 Default deposits are minimum 40% of total amount quoted (i.e. deposit of £1,000 is required for quoted £2,500.00)
5.3 Deposit payment should reach company account within 7 days after quotation accepted.
5.4 Deposits will be deducted from the final payment.
6. CUSTOMER SATISFACTION
6.1 If the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 48
hours to the Company and shall allow the Company, and/or it's insures, the opportunity of both inspecting such work
and allowing any remedial work to be carried out. Any remedial work carried out by a third party before The Company
can inspect the work, within a reasonable time period, will render any liability void. The Customer accepts if they fail to
notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the work is carried
out.
6.2 T the Company shall not be liable for any indirect or consequential loss or damage or for loss of profit or business
or depletion of goodwill which arises out of or in connection with the Contract. Where the Company sells goods to a
Customer who is not a Consumer and the Customer sells those goods directly or indirectly to a person who is such a
Consumer, without prejudice to its rights under the Contract the Customer shall indemnify the Company against any
liability or loss whatsoever arising directly or indirectly pursuant to the Consumer Protection Act 1987.
6.3 It is the responsibility of the client:
(a) To remove valuable and/or fragile items from the areas to be decorated.
(b) To remove pictures and other wall-hanging features.
(c) To remove any portable electrical goods.
(d) To make work space available and accessible.
(e) To provide parking permit or pay for parking space during agreed electrical works.
6.4 BR Electrical Services Ltd will taken reasonable steps to ensure that any valuables left in the work area are carefully
and thoroughly covered and/or masked. However, on the rare occasion of overspill or dust getting past these
precautions, we will endeavour to ensure that it is satisfactorily cleaned. If you are concerned about any particular
valuables please make The Company aware so that we can take the appropriate precautions.
6.5 In the event of complaints including breakages and damages, BR Electrical Services Ltd will notify the client
immediately and aim to solve the situation. The Customer must notify BR Electrical Services Limited, in writing within
7 days of any complaints or breakages. Any breakages notified after this period will not be considered.
6.6 We will treat all complaints with urgency and in a discreet manner. All complaints will be logged for future
reference and we will strive to keep The Customer updated.
6.7 All Written complaints can be send to our Complaints Department at BR Electrical Services Ltd, 54 Denmark Road,
London N8 0DZ or rafael@brelectricalservices.com. After receiving your written complaint, we will undertake a full
investigation, the result of which will be communicated to you in writing, within 14 days of us receiving your letter /
email. We kindly ask that the customer provides as much details regarding their complaint as possible which should
include dates, location address, invoice numbers and the engineer's details.
7. FINAL SIGNING-OFF
7.1 It is the customer responsibility to be available on the final day for the signed agreement for consultation, final
snagging and final signing-off. In the event that the client is unavailable, unless otherwise agreed, the customer accepts,
in his absence, that the project has been completed to their satisfaction.
7.2 On completion outstanding balance must be paid in full within 7 days and then any certification will be signed and
handed over to the customer. Any queries about final balance should be raised within 48 hours from receiving final
bill/update.
7.3 The customer agrees that all works is complete when the items on the quotation/agreement have been completed.
8. PAYMENTS
8.1 We accept bank transfers payments by cheque and in cash. All prices shown in GBP sterling exclude VAT unless
otherwise stated.
8.2 All payments schedules must be agreed by BR Electrical Services Ltd, otherwise default deposit and stage payments
stands.
(a) for any works taking more than one week stage payments in proportion of completed works done is required, stage
payments have to be cleared before next work stages commence- unless agreed otherwise.
(b) default stage payments should equal to 65% paid on 1st fix completion and 35% paid on 2nd fix completion.
8.3 All invoices are due upon presentation or completion of the work, or by agreement. Should one invoice become
over due, then all invoices are due immediately.
8.4 In the event of late payments BR Electrical Services Ltd reserves right to charge interest on overdue amounts at an
interest of 5.00 % per month calculated on a daily basis. No certificates of any kind are issued until payment is made in
full.
8.5 Title to any goods, supplied by the Company to the Customer shall not pass to the customer and shall remain the
ownership of the company until payment in full for such goods has been made.
8.6 Until such time as title in such goods have passed to the Customer:
(a) The Customer grants to the Company or its agents any agents access to the Customer’s premises. shall have
absolute authority to repossess, sell or otherwise deal with or dispose of all or any part of such goods in which title
remains vested in the Company
(b) For the purpose specified in (a), the Company or any agents acting on behalf of the Company shall be entitled at any
time & without notice to enter any premises in which goods or any part is therefore installed, stored or kept or is
reasonably believed so to be.
(c) The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or
disposing of such goods.
9. TERMINATION
9.1 BR Electrical Services Ltd reserves the right to terminate any signed agreement or project at any time.
9.2 BR Electrical Services Ltd will not tolerate any aggressive behaviour, rude behaviour, racism, nationalism, sexism,
homophobia or ageism directed towards any of its staff or contractors. As a result we will exercise our right to
terminate any signed agreement or project.
9.3 Customer can terminate contract with BR Electrical Services Ltd anytime, customer will remain liable for quoted
and other works requested in full amount.
10. FORCE MAJEURE
10.1 The Company shall be under no liability for any loss (including consequential loss or loss of profit) damage or
delay or expenses of any kind whatsoever caused wholly or in part by Act of God, outbreak of war, civil commotion,
government policies or restrictions or control including restrictions on export or import or other licences, trade or
industrial disputes of whatever nature, whether or not such dispute involves the Company, its servants or agents, or by
any other contingency whatsoever which is beyond the control of the Company.
11. STANDARD CHARGES
The total charge to you will consist of the cost(s) of:
• Labour (the amount of time spent by the tradesperson carrying out work) including all
reasonable time spent in obtaining non-stocked materials, charged in accordance with our
current hourly rates.
• Materials supplied by us (not exceeding the trade purchase price of materials +25% markup).
You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is
non-chargeable. All charges are subject to VAT at the prevailing rate, except in cases where the work
carried out is zero rated.
Hourly Rates: There is minimum charge of one hour on all jobs, thereafter work is charged in 30 minute increments. All rates exclude the cost of materials and subject to VAT.
Congestion charge zone – Not included
Parking - Not included
Rates and fixed prices *EXCLUDING VAT 20%*
Monday to Friday 8am - 6pm £150
£80 for the second hour
Monday to Friday 6pm - 00am £180
£100 for the second hour
Our video call What we offer
- A 15 minutes video call for a £25 + VAT fixed price
- Step by step walk-trough for quick fixes
• Expert advice from a highly qualified electrician
• Estimate of any cost if extra work is required
• If a home visit is necessary we will deduct the £25 +VAt fee
Saturday 08am - 6pm £180
Emmergecy call out per hour £180
Our video call What we offer
- A 15 minutes video call for a £45 + VAT fixed price
- Step by step walk-trough for quick fixes
• Expert advice from a highly qualified electrician
• Estimate of any cost if extra work is required
• If a home visit is necessary we will deduct the £45 +VAt fee
