Terms and Conditions



1.1 For the purposes of the following terms and conditions are meaning are:

(a) "The Company", "Our" or "We" shall mean BR Electrical Services

(b) "The Customer" shall mean the person or organization for which the Company agrees to carry out the works and/or

materials with.

1.2 The Company reserves the right to refuse or decline work at its discretion. All orders are accepted by the Company

solely on these Terms and Conditions, which override any terms and conditions stipulated, incorporated or referred to

by the Customer whether in its order or any negotiations. No variation or addition to these Terms and Conditions shall

be incorporated into the Contract unless such variations or additions and the Company’s agreement there to are both

expressly agreed in writing. Any order placed by the Customer with any of the Company’s salesmen or other employees

or representatives shall be subject to acceptance by the Company

1.3 All prices shown on this site are in GBP (sterling) and exclude VAT unless otherwise stated


2.1 We allocate 1 hour time slots from Monday to Friday for site visits/inspections for the purpose of quotations and

revisions of quotations, between our office hours of 08:00am to 05:00pm. At times it may be necessary to re-schedule

an appointment due to unforeseen circumstances. If so, we will attempt to contact The Customer to try to re-schedule

another appointment as soon as reasonably possible at a mutually convenient time. The Company

accept no liability for any loss this might incur.


3.1 The Guarantee shall be for labour only in respect of faulty workmanship is for 6 months from the date of

completion. All general materials such as switches, sockets, lighting pendants and other domestic face plate accessories

have a 3 month BR Electrical Services guarantee and 12 months manufacturer guarantee. The guarantee may become

null & void if the work/materials supplied by the company is:

(a) Subject to misuse or negligence.

(b) If work or materials have therefore been modified, tampered or repaired by anyone other than a Company

Operative. The Company offers no such guarantee on materials supplied by the Customer and will accept no liability for

any consequential damage or fault.

(c) Any faulty materials reported after 3 months period of BR Electrical Services guarantee can still be replaced by BR

Electrical Services but replacement labour will apply depends on time spent as per our standard rates (T&C 11)

3.2 BR Electrical Services Ltd is not responsible for the performance or suitability of any materials, parts or products

purchased directly by the client whether directly or indirectly which have an impact on good or services supplied by

The Company.

3.3 If you ask us to visit you for a fault which is not covered by this warranty or is subsequently found to be due to user

error, user damage or because of something that you have done to cause the problem, our prevailing standard charges

(T&C 11) will be applied.


4.1 The agreed final quote represents a written contract for the exact work to be completed. Any agreement made

verbally must be agreed by Rafael Miranda and no one else is authorised to bind The Company in to any agreement(s).

(a) The agreement is made between BR Electrical Services Ltd and the customer.

(b) The customer is identified as the name on the quotation.

(c) Once agreed the client is liable for the full price of the quotation, including VAT and any additional works requested


(d) Any quotation given by the Company is not an offer and the Company reserves the right to withdraw or amend

any quotation at any time prior to the Company’s acceptance of the Customer’s order.

4.2 All quotations written by BR Electrical Services Ltd for the client represent the requests of the client. We will not be

held liable for any works that is not included in the written quote. Its customer responsibly to inform about any

potential additional works related to quotation content.

4.3 All written quotation from the Company is valid for one month from date of issue.

4.4 All quotations are not binding until agreed by both parties. All quotations will be subject to a start date, to be agreed

and estimated completion time.

Company reserves to extend completion time to until all works are completed to company quality and safety policy.

4.5 All materials supplied by us will be that of high quality and plain white plastic. Any other materials can be ordered

at special request by the Customer.

We will endeavour to do our best in matching any existing décor, however on the odd occasion where that request may

not be achievable the customer will be notified and consulted.

4.6 All quotation and estimates are subject to revision if there are any changes to the nature or extent of the requested

work. This may apply to both labour and materials. Any works requested that was not included in original quotation

will be charged additionally.

4.6 (a) Client is liable for full price of any additional works requested to any member of the Company, however only

Rafael Miranda and Tatjana Strajnic are authorised to provide costing for additional works, verbally or in writing.

4.6 (b) Its Client responsibility to consult price before ordering additional works. Any works ordered without price

consultation are considered as Client agreement all charges related to additional work requested.

4.7 All labour charges are calculated by the Company in man hours. It may be that by employing extra resources The

Company can finish a task more quickly than estimated. In that case the price of the quote will still remain the same.

4.8 Any materials supplied by customer should be consulted with company. Company reserve right to charge additional

labour if materials supplied by client requiring additional works or preparation for their correct and safe operation.

4.9 Indicated time for completion is estimated time only and Company reserve right to extend required time under

various circumstance or additional difficulties. Time required is calculated based on assumption that subject work

place will be empty with not furniture, fixtures and other trades working at same time as BR Electrical Services.

4.10 Company reserves to charge additional labour for moving furniture or preparing work space if Client premises

will not be ready for work, not empty or occupier- unless otherwise agreed before work starts.


5.1 A deposit is required to cover material expenses on all quotations that exceed £500.00.

5.2 Default deposits are minimum 40% of total amount quoted (i.e. deposit of £1,000 is required for quoted £2,500.00)

5.3 Deposit payment should reach company account within 7 days after quotation accepted.

5.4 Deposits will be deducted from the final payment.


6.1 If the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 48

hours to the Company and shall allow the Company, and/or it's insures, the opportunity of both inspecting such work

and allowing any remedial work to be carried out. Any remedial work carried out by a third party before The Company

can inspect the work, within a reasonable time period, will render any liability void. The Customer accepts if they fail to

notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the work is carried


6.2 T the Company shall not be liable for any indirect or consequential loss or damage or for loss of profit or business

or depletion of goodwill which arises out of or in connection with the Contract. Where the Company sells goods to a

Customer who is not a Consumer and the Customer sells those goods directly or indirectly to a person who is such a

Consumer, without prejudice to its rights under the Contract the Customer shall indemnify the Company against any

liability or loss whatsoever arising directly or indirectly pursuant to the Consumer Protection Act 1987.

6.3 It is the responsibility of the client:

(a) To remove valuable and/or fragile items from the areas to be decorated.

(b) To remove pictures and other wall-hanging features.

(c) To remove any portable electrical goods.

(d) To make work space available and accessible.

(e) To provide parking permit or pay for parking space during agreed electrical works.

6.4 BR Electrical Services Ltd will taken reasonable steps to ensure that any valuables left in the work area are carefully

and thoroughly covered and/or masked. However, on the rare occasion of overspill or dust getting past these

precautions, we will endeavour to ensure that it is satisfactorily cleaned. If you are concerned about any particular

valuables please make The Company aware so that we can take the appropriate precautions.

6.5 In the event of complaints including breakages and damages, BR Electrical Services Ltd will notify the client

immediately and aim to solve the situation. The Customer must notify BR Electrical Services Limited, in writing within

7 days of any complaints or breakages. Any breakages notified after this period will not be considered.

6.6 We will treat all complaints with urgency and in a discreet manner. All complaints will be logged for future

reference and we will strive to keep The Customer updated.

6.7 All Written complaints can be send to our Complaints Department at BR Electrical Services Ltd, 54 Denmark Road,

London N8 0DZ or rafael@brelectricalservices.com. After receiving your written complaint, we will undertake a full

investigation, the result of which will be communicated to you in writing, within 14 days of us receiving your letter /

email. We kindly ask that the customer provides as much details regarding their complaint as possible which should

include dates, location address, invoice numbers and the engineer's details.


7.1 It is the customer responsibility to be available on the final day for the signed agreement for consultation, final

snagging and final signing-off. In the event that the client is unavailable, unless otherwise agreed, the customer accepts,

in his absence, that the project has been completed to their satisfaction.

7.2 On completion outstanding balance must be paid in full within 7 days and then any certification will be signed and

handed over to the customer. Any queries about final balance should be raised within 48 hours from receiving final


7.3 The customer agrees that all works is complete when the items on the quotation/agreement have been completed.


8.1 We accept bank transfers payments by cheque and in cash. All prices shown in GBP sterling exclude VAT unless

otherwise stated.

8.2 All payments schedules must be agreed by BR Electrical Services Ltd, otherwise default deposit and stage payments


(a) for any works taking more than one week stage payments in proportion of completed works done is required, stage

payments have to be cleared before next work stages commence- unless agreed otherwise.

(b) default stage payments should equal to 65% paid on 1st fix completion and 35% paid on 2nd fix completion.

8.3 All invoices are due upon presentation or completion of the work, or by agreement. Should one invoice become

over due, then all invoices are due immediately.

8.4 In the event of late payments BR Electrical Services Ltd reserves right to charge interest on overdue amounts at an

interest of 5.00 % per month calculated on a daily basis. No certificates of any kind are issued until payment is made in


8.5 Title to any goods, supplied by the Company to the Customer shall not pass to the customer and shall remain the

ownership of the company until payment in full for such goods has been made.

8.6 Until such time as title in such goods have passed to the Customer:

(a) The Customer grants to the Company or its agents any agents access to the Customer’s premises. shall have

absolute authority to repossess, sell or otherwise deal with or dispose of all or any part of such goods in which title

remains vested in the Company

(b) For the purpose specified in (a), the Company or any agents acting on behalf of the Company shall be entitled at any

time & without notice to enter any premises in which goods or any part is therefore installed, stored or kept or is

reasonably believed so to be.

(c) The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or

disposing of such goods.


9.1 BR Electrical Services Ltd reserves the right to terminate any signed agreement or project at any time.

9.2 BR Electrical Services Ltd will not tolerate any aggressive behaviour, rude behaviour, racism, nationalism, sexism,

homophobia or ageism directed towards any of its staff or contractors. As a result we will exercise our right to

terminate any signed agreement or project.

9.3 Customer can terminate contract with BR Electrical Services Ltd anytime, customer will remain liable for quoted

and other works requested in full amount.


10.1 The Company shall be under no liability for any loss (including consequential loss or loss of profit) damage or

delay or expenses of any kind whatsoever caused wholly or in part by Act of God, outbreak of war, civil commotion,

government policies or restrictions or control including restrictions on export or import or other licences, trade or

industrial disputes of whatever nature, whether or not such dispute involves the Company, its servants or agents, or by

any other contingency whatsoever which is beyond the control of the Company.


The total charge to you will consist of the cost(s) of:

• Labour (the amount of time spent by the tradesperson carrying out work) including all 

reasonable time spent in obtaining non-stocked materials, charged in accordance with our 

current hourly rates.

• Materials supplied by us (not exceeding the trade purchase price of materials +25% markup).

You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is 

non-chargeable. All charges are subject to VAT at the prevailing rate, except in cases where the work 

carried out is zero rated.

Hourly Rates: There is minimum charge of one hour on all jobs, thereafter work is charged in 30 minute increments. All rates exclude the cost of materials and subject to VAT.

Congestion charge zone – Not included

Parking - Not included

Rates and fixed prices *EXCLUDING VAT 20%*

Monday to Friday  8am - 6pm       £150 

£80 for the second hour

Monday to Friday  6pm - 00am    £180

£100 for the second hour

Our video call What we offer

-  A 15 minutes video call for a £25 + VAT fixed price

-  Step by step walk-trough for quick fixes

•⁠  ⁠Expert advice from a highly qualified electrician

•⁠  ⁠Estimate of any cost if extra work is required

•⁠  ⁠If a home visit is necessary we will deduct the £25 +VAt fee

Saturday   08am - 6pm       £180

Emmergecy call out  per hour       £180

Our video call What we offer

-  A 15 minutes video call for a £45 + VAT fixed price

-  Step by step walk-trough for quick fixes

•⁠  ⁠Expert advice from a highly qualified electrician

•⁠  ⁠Estimate of any cost if extra work is required

•⁠  ⁠If a home visit is necessary we will deduct the £45 +VAt fee

Tel: 07515 528231

Company number: 08875599

View our Terms and Conditions

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